Privacy Policy for Cross 7 Property Management LLC dba Vista Del Lago Apartments

Effective October 11, 2024

We are dedicated to protecting the privacy of your personal information, including your Social Security Number and other identifying or sensitive personal information.  Our policies and procedures are designed to help ensure that your information is kept secure, and we work to follow all federal and state laws regarding the protection of your personal information.  While no one can guarantee against identity theft or the misuse of personal information, protecting the information you provide us is a high priority to our company and staff.  If you ever have concerns about this issue, please feel free to share them with us.

How personal information is collected. You may be asked to furnish some of your personal information when submitting information or requesting information on this website.  This information may be on any forms or other document(s) that you provide to us or to an apartment locator service, either on paper or electronically.

How and when information is used. We use this information only for our business purposes involved in leasing a dwelling to you, or fulfilling your request if submitted through our website.  Examples of these uses include, but are not limited to, verifying statements made on your rental application (such as your rental, credit and employment history), reviewing your lease for renewal and enforcing your lease obligations (such as to obtain payment for money you may owe us in the future).

How the information is protected and who has access. We allow only authorized persons to have access to your personal information, and we keep documents and electronic records containing this information in secure areas and systems.

How the information is disposed of. After we no longer need or are required to keep your personal information, we will store or destroy it in a manner designed to prevent unauthorized persons from accessing it. Our disposal methods will include shredding, destruction or obliteration of paper documents and destruction of electronic files.

Locator services. If you found us through a locator service, please be aware that locator services are independent contractors and are not our employees or agents – even though they may initially process rental applications and fill out lease forms. You should require any locator services you use to furnish you their own privacy policies.

Text Services

1. Information We Collect
Mobile Phone Number: While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms we may collect your phone number to send and receive text messages.
User-Provided Information: Any additional information you provide helps us improve our services and provide better support.

2. How We Use Your Information
We use your data to:
• Deliver text messages and updates related to our services.
• Improve our services and user experience.
• Respond to your inquiries and provide customer support.
• Occasionally send promotional offers, alerts, communication about community news, urgent notifications, events, and other content.

3. Message Content
Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary.

4. Data Security
We take reasonable steps to protect your personal information from unauthorized access and disclosure.
However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
We do not sell or share information.

5. Opt-Out
You can opt out of our messages at any time by replying "STOP" to a message. Reply “HELP” for more information.

6. Contact Us
For questions or concerns about your data, please contact us at leasing@myvistadellago.com.

7. CTIA Compliance
Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information.

8. Changes to Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.